Returns and Refunds

We, at Clarins hope that you are delighted with your order. If for any reason you are not entirely satisfied, you may return any product unopened and in its original condition for a full refund, provided always that you tell us within 7 working days from delivery that you intend to return the product, and return of the product is effected within 14 working days from delivery.

We do not accept any exchange of products purchased at


If you wish to return an item purchased through, please click here.

All refund delivery fees are fulfilled by user. is not held for return shipping costs should full refund is mentioned. 

In the case of damaged items, please contact us immediately for assistance.
Refunds will only be made against the original credit/debit card used.

Returns are processed within 7-15 business days of receipt.

An email will be sent to confirm the receipt and processing of your return request.

Please note: Only products purchased on may be returned for refund.

If you have questions about returns, please contact us by phone at 03-21414076, or via email at


Damaged items


When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear and tear. However, if damage occurred to the product in your shipment, please contact us at 03-21414076.

Please provide the order number along with your email address and phone number for fastest service. To assure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection by the carrier.



*Rewards Points earned on returned product(s) will be deducted from your Club Clarins Account.